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FAQ

Below are the questions industrial buyers, EPCs and distributors ask us most about UPS, data-center power, energy storage and OEM/ODM. Can't find your answer? Contact our engineers or use WhatsApp for a same-day reply.

About UPSBOSS

What does UPSBOSS / HG Group manufacture?

UPSBOSS (HG Group) is a Shenzhen-based power-equipment manufacturer producing industrial UPS, modular UPS, micro-module data centers, precision cooling, energy-storage batteries, photovoltaic generators and power-distribution systems, with CE, ISO 9001, ISO 14001, TÜV and CQC certifications.

Do you offer OEM and ODM services?

Yes. We provide OEM and ODM for UPS, PV generators and power-distribution units, including custom ratings, branding, firmware and enclosure design, backed by full certification support for global markets.

Industrial UPS

How do I choose the right UPS capacity for my load?

Size the UPS at 1.2–1.3× the total running wattage of your critical load, leave headroom for future expansion, and match waveform and transfer time to the equipment. Send us your load list and our engineers will size it precisely.

What is the difference between online (double-conversion) and line-interactive UPS?

Online double-conversion UPS constantly converts AC→DC→AC, isolating the load from grid noise with zero transfer time—ideal for industrial and data-center loads. Line-interactive is cheaper but has a few-millisecond transfer and weaker isolation.

Can your UPS work in high-temperature or dusty environments?

Yes. Our industrial-frequency and heavy-duty UPS lines use wide-temperature components, conformal-coated boards and reinforced cooling for 0–40 °C (some to 50 °C) and dusty sites, with optional IP54 enclosures available.

Data Center Power

Do you supply micro-module or prefabricated data centers?

Yes. Our micro-module data centers integrate UPS, lithium batteries, precision cooling, power distribution and monitoring in a factory-tested enclosure for rapid deployment at the edge or in colocation facilities.

How do you help lower data-center PUE with UPS?

We use high-efficiency online UPS (≥96% in eco and double-conversion modes), lithium-ion batteries to cut footprint and cooling load, and intelligent monitoring to right-size capacity—reducing PUE and ongoing OPEX.

Solar & Storage

What is a photovoltaic (PV) generator and how does it differ from a normal UPS?

A PV generator integrates MPPT solar charging with UPS output, storing solar energy in batteries and delivering stable AC to loads—bridging solar, grid and battery for off-grid or hybrid sites.

Can the energy-storage battery be paired with my existing UPS?

In most cases yes. We offer matched lithium battery cabinets with CAN/RS485 BMS communication for our UPS ranges; tell us your UPS model and we will confirm compatibility and wiring.

Telecom Backup

Do you have UPS for telecom base stations and BTS sites?

Yes. Our telecom-backup UPS and rectifier systems support -48 V DC and 220 V AC sites, with wide input range and remote monitoring for unattended stations and rural coverage.

OEM / ODM & Pricing

What is your typical lead time for OEM/ODM orders?

Standard models ship in 2–4 weeks; customized OEM/ODM runs are typically 6–10 weeks including certification and labeling. Exact timing is confirmed after we receive your specification.

Do you provide datasheets and technical documentation?

Yes. Each product has a downloadable datasheet, user manual and IEC/CE test reports. Use the quote button or contact us and we will send the full documentation package.

Shipping, Warranty & Support

What warranty do you offer?

We provide a standard 12–24 month warranty on UPS and batteries (terms vary by model and region), with global spare-parts support and remote troubleshooting. Extended warranties are available on request.

Which markets do you ship to?

We ship worldwide—especially Southeast Asia, the Middle East, Africa, Latin America and Europe—with support for local certification, voltage and plug standards.

How fast can I get a quote or technical support?

Use the "Request a quote" button or WhatsApp; our sales engineers typically respond within one business day with sizing, pricing and compliance guidance.

Still have a question?

Talk to UPSBOSS engineers about sizing, certification and OEM/ODM for your project.

Request a quote WhatsApp: +86 135 5688 8641